At Mercy TV Private Limited, we are committed to providing our customers with a smooth and reliable streaming experience. Please review our Refund and Cancellation Policy carefully to understand your rights and responsibilities.

1. Subscription Cancellations

You may cancel your Mercy TV subscription at any time. Upon cancellation:

• Continued Access: You will continue to have access to all premium content and services until the end of your current billing cycle. There will be no interruption during this period.
• No Refund for Partial Periods: We do not offer refunds for any unused portion of your subscription. Access will remain active until the next billing date.
• How to Cancel: To cancel your subscription, please visit your account settings within the app or contact our support team at support@mercytv.com. Follow the instructions carefully to ensure your cancellation is processed correctly.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Accidental Billing: If you were charged incorrectly due to a technical issue or duplicate transaction, please contact us promptly.
• Unauthorized Transactions: If your account was used without your consent, notify us within 7 days of the transaction to be eligible for a refund.

Non-Refundable Cases:

Refunds will not be provided in the following situations:

• Change of Mind: If you decide not to continue after purchasing a subscription.
• Content Dissatisfaction: Refunds will not be issued based solely on dissatisfaction with available content unless the service is defective or misrepresented.
• Lack of Usage: Failure to use the service after subscribing does not qualify for a refund.

3. Refund Process

If your request qualifies for a refund, the following steps will apply:

• Contact Support: Email us at support@mercytv.com with:
  • Your registered email address
  • Subscription details (plan name and payment date)
  • Reason for the refund request
• Verification: Our team will review your request and may ask for additional details if necessary.
• Processing Time: Approved refunds will be processed within 7–10 business days and credited to the original payment method.

4. Free Trials

If you sign up for a free trial, you must cancel before the trial period ends to avoid being charged. No refunds will be issued if you fail to cancel before the trial expires. Please keep track of your trial period to prevent unwanted charges.

5. Changes to This Policy

Mercy TV Private Limited reserves the right to update or modify this policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of the service after updates indicates your acceptance of the revised policy.

6. Contact Us

If you have any questions or need assistance, please contact us:

📧 Email: support@mercytv.com

We are here to help and will do our best to resolve any concerns regarding refunds or cancellations promptly.

Company: Mercy TV Private Limited
Service: Mercy TV Streaming Platform
Support Contact: support@mercytv.com